DELIVERY POLICY
GET IT FAST
To receive your order by the date specified in the countdown timer, you must choose Express Post as your delivery method during checkout and pay using an instant payment method such as credit card or PayPal (excluding PayPal eCheques).
Parcel Post and Express Post shipments
Parcel Post and Express Post orders which are placed by 3pm and paid for with credit card or PayPal will be shipped the SAME day.
Parcel Post and Express Post orders which are placed after 3pm will be shipped the NEXT day.
Courier shipments
Courier orders placed by 8am will be picked up at 9.30am the SAME day.
Courier orders placed between 8am and 3pm will be picked up by 5.30pm SAME day.
Courier orders placed after 3pm will be picked up at 9.30am the NEXT day.
We use Fastway and Couriers Please.
Courier Delivery times
Metro Melbourne is 1 business day.
Metro Sydney, Newcastle, Brisbane, Adelaide, Canberra and Tasmania is 1-2 business days.
Metro Gold Coast, Brisbane, Launceston & Hobart is 2 -3 business days.
Metro Perth is 3-5 business days.
Country VIC is 1-2 business days.
Country NSW, SA, Qld is 3-5 business days.
Country WA and outback areas are 4-7 business days.
Cleared Funds
If paying by PayPal eCheque, personal cheque or bank deposit, your order will be shipped when your funds are cleared.
Who pays shipping costs?
Shipping costs are to be paid by the buyer, unless otherwise specified. Shipping costs will be calculated and shown during the checkout process
If the item is not received, or is damaged in shipping, who reimburses the buyer?
If Australia Post loses your order, they will compensate you with up to $50. If you are concerned with this possibility, please choose to ship your item via Insured Courier option. The insured courier option covers orders up to the value of $1000
Do prices include GST?
Yes, prices shown include 10% GST, and GST will be shown on your tax invoice.
Any handling fees in addition to shipping?
No, we do not charge a handling fee.
How often do you ship?
Every weekday (excluding public holidays).
PAYMENT METHODS ACCEPTED
PayPal
PayPal is available to all of our customers
Bank Transfer
Bank Transfer is available to all of our customers. You will be provided with our bank account details after you finalise your purchase and go through the checkout process.
Credit Card
VISA and Mastercard payment is accepted from all of our customers. At the point of transaction the customer will be transferred to the mastercard.com.au secure server. Once payment has been made, the customer will be transferred back to the servaas.com.au website. The customer will then receive confirmation that payment has been made.
Bank and Personal Cheques
We can accept bank or personal cheques. Goods will not be shipped until funds have cleared.
Order Confirmation
All customers will receive immediate confirmation of their order via email.
CUSTOMER SERVICE POLICIES
Average length of time to respond to an email?
2 hours
Preferred way of contact?
email
Days of the week when staff not available?
Saturday afternoons, Sundays and public holidays
Customer satisfaction?
We are committed to our customer’s satisfaction. Thus, if you
are unhappy with your purchase our policy allows for returns within 5 days after
shipment has been received. We request that you attempt to resolve a problem
by first contacting us. We accept returns for refunds or exchanges on all our merchandise. Items that are not returned in new condition with all packaging will not be accepted.
Refunds will be issued after item is received and carefully inspected by us
and may take between 1-2 weeks. Any merchandise altered, damaged, or switched
will not be accepted.
If there is ever a problem with your purchase from us, please give us the opportunity
to make it right for you. Behaviours such as offensive language, false accusations,
personal attacks, and/or overall rudeness, etc is completely unnecessary. We
vow to always deal with our customers professionally and courteously, and we
ask that our customers extend us the same courtesy.
REFUND POLICIES
Under what circumstances are refunds given?
Only if item is different from description. However as customer satisfaction
is always our priority, exceptions apply so please do not hesitate to contact
us if you are in anyway unsatisfied with your purchase.
Refunds are not given on selected marked items which are on special.
Acceptable condition of items to be returned?
In original packaging, item must be in the same condition as received.
Will refunds be given only if a certain shipping
option is chosen?
Yes, all returned items must be returned via registered post or couriers.
Are there any exceptions to the refunds policy?
Yes and is subject to our discretion.
If the item is not received or damaged in
shipping, who reimburses the buyer?
The shipping company (Australia Post, Fastway, Couriers Please etc)
will be responsible for reimbursing the buyer, and the buyer is to contact the
shipping company to initiate/settle any claims.
In what form are refunds given?
Money back refunds via the same medium in which it was paid or items can be
exchanged at our discretion
Full refunds?
Returns for a full refund are accepted only for true defects or errors for which
we are responsible. Refunds are not given on postal/delivery
charges.
Is there a restocking fee?
Returns are subjected to a 15% restocking fee; however this could be waived
at our discretion.
How many days allowed to request a refund?
5 days after receipt.
RETURN POLICIES
Who pays for return shipping costs?
The buyer.
How should items be shipped back?
Item should be returned via registered post or courier (or whereby items can be tracked)
with proper care, adequate protection and insurance.
Does the buyer need to alert Servaas Products prior
to shipping the item?
Yes, buyer will need to contact us in order to receive
a Return Authorization number.
Will a refund be issued without Servaas Products receiving
the item back?
No.
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